Scope
These terms apply to everyone who visits our site or opens an account with us. By using our site you accept these terms, including the privacy policy and cookie policy we refer to on the relevant pages of our platform.
If you use a specific promotion, its conditions apply on top of these terms. Where the general terms and the promotion terms contradict, the promotion terms take precedence for that action strictly and only within its scope.
Account and verification
To play you open an account with correct information. You confirm you are 18 or older and that play is allowed in your country. We reserve the right to verify your account at any time and to ask for additional documents when needed.
Every account is personal. You cannot open a second account or use someone else's account. If this rule is broken we can freeze the account and hold balances until the situation is clarified in line with our fraud prevention rules.
Read at your own pace
Read through these terms before you create an account or claim a promotion. We are happy to answer questions if something remains unclear.
Can I close my account?
Yes. You can submit a closure request through your account settings at any time. We confirm the closure by email once any pending transactions on your account have been finalised in full.
What happens to inactive accounts?
If an account remains inactive for a long time we may apply an inactivity fee based on these terms. We notify you in advance so you can take action if you wish to before the fee is applied to your balance.
Deposits and withdrawals
Deposits are available as soon as they reach your account. Withdrawals are processed after we have verified your identity. The expected turnaround per payment method is shown clearly in your account overview whenever you request one.
In case of suspected fraud or money laundering we can pause a withdrawal until the enquiry is completed. We inform you of the reason and next steps. This process protects you and other members and meets our legal obligations to authorities.
How to get started with us
Our rights and duties
We provide our services to the best of our ability. Even so we cannot guarantee the site is always available without interruption or error. We carry out maintenance when needed and communicate scheduled windows in advance via account notifications.
We can update these terms when law changes or when we introduce new services. We communicate changes in advance and indicate when they take effect. If you disagree you can close your account at any moment without any consequence.
Complaints and disputes
If you have a complaint, contact our support first. We take every complaint seriously and aim for a resolution within a reasonable time. We confirm receipt and inform you about the steps we take to reach a fair outcome for you.
If you are not satisfied with the outcome you can escalate to an independent dispute body or the competent authority in your country. On request we share information about the bodies that handle player complaints in your region.
Fair play rules
We expect players to use our site as intended. Automations, bots and attempts to work around systems are not allowed. Where these rules are broken we can block accounts and hold balances until the situation is fully understood by our team of specialists.
We expect sporting behaviour toward our staff and other players. Our support answers questions with respect and expects the same in return. In this way we sustain a pleasant environment for everyone who wants to play with us in an easy and open way.
Liability and force majeure
We are not liable for losses caused by temporary unavailability of the site or by circumstances beyond our control. We take reasonable steps to limit incidents and communicate transparently when a problem occurs despite our efforts to keep the site running.
In case of technical errors that lead to an incorrect outcome we correct the situation so the intended outcome applies. We communicate the steps taken and the reason why this correction is fair for all players involved in the specific situation at hand.
Communicating with us
Contact runs through the channels shown on our site. Chat is usually the fastest route, email works well for more detailed questions. We confirm every request so you know we are on it and when you can expect a reply from a specialist on our team.
For formal messages such as terminations or legal matters we prefer email in writing. This keeps a clear record on both sides and lets us refer back to earlier agreements without any misunderstanding or confusion between what was said at different points.
Why this matters to us
We build this section of our site with the same care as the rest of AmunBet. Every page must be sound in substance, pleasant to read and consistent with how we as a team see our role. That is how our site stays one whole rather than a set of stand alone pages.
We invite you to go through this information at your own pace. If something is unclear or if you have a suggestion, our support is here to listen. Player feedback helps us keep improving how well our pages match what is truly valuable for the people we serve.
Connection with our other pages
This page does not stand alone. Our homepage, our promotions page and our responsible gambling page add extra context to this topic. We recommend reading them together so you get a full picture of how we work as a team and as a service to our members.
We update this page when our practice evolves or when new rules require it. Come back regularly to see how our offer and approach move over time, the latest version always remains visible at the top of the page for a quick reference during your next visit.
In summary
We gather here the core of our position and the practical information that goes with it. This keeps a clear overview without having to look elsewhere. Our support gladly adds more detail whenever you want a deeper look at a specific topic within this section of our site and answers with the same care as at any other contact moment.
We thank you for the time spent reading this page. This attention helps you make informed choices within our offer and helps us better understand which information genuinely brings value to players on our site during their everyday use of the platform we build.
We keep refining this page to balance clarity and completeness. If you have a suggestion for a topic we should touch on here, let our support know. We fold every hint into our next round of editorial revisions so this page grows with us and with the expectations of our members.
Finally we want to underline that AmunBet is more than a set of pages. It is a community of players, staff and partners who together build an experience. We are glad you are part of it and look forward to continuing this journey with you in the months and years ahead.
Handy tips
What you will find with us
- +A consistent Egyptian theme across the whole site
- +Casino, live casino and sports betting on one account
- +Clear conditions attached to every promotion
- +Responsible play tools ready inside your account
- +A multilingual interface: Dutch, French and English
- −Does the line-up match how you like to play
- −Is your budget set in advance and clear to you
- −Do you know where to find help if play feels heavy
- −Do you understand the conditions of the offer you take
Can I have multiple accounts?
No. Every person may have one account with us. Duplicate accounts can be closed and balances on such accounts can be held in accordance with these terms and our fraud prevention rules in place at the time.
Which law applies?
The applicable law is the one named in the most recent version of this page. Our support can provide the concrete jurisdiction that governs your account and any related agreements you enter with us over time.
"Our mission is simple. We build a casino that feels like a journey to ancient Egypt, with a modern, safe and clear experience across every device.
— The AmunBet team
Ready to begin
These terms govern use of our site, your account and our promotions. We write them in clear language and update them when new services or laws require it.
Play now